Description

An accomplished senior leader with 24+ years in global technology, I specialise in digital transformation, growth strategies, and P&L accountability. I empower clients and build high-performing teams, leveraging AI, automation, and data analytics. My expertise spans mobile networks (3G to 5G), IP transport, field services, and strategic cloud initiatives, with a proven track record of driving operational excellence and client success through strong communication and strategic partnerships.

-Senior management and leadership experience in global technology across India, China, the UK, and Sweden.

- Drives digital transformations by engaging effectively with C-level executives, IT leaders, and various lines of business.

- Passionate about building high-performing, cross-functional teams focused on exceptional customer experience.

- Extensive experience leading global operations and transformation for service providers, mobile operators, and enterprise customers.

- Leadership encompasses IT & Service Management, Program Management (Agile/DevOps), and Data Strategy with a strong Governance Framework for data-driven network availability.

- Strong communicator and public speaker, effectively conveying complex digital transformation concepts and technical solutions to both technical and non-technical executive audiences, always aligning with KPIs.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Ericsson Group,
Managed Services Chief Operating Officer
February 2023 - Today (3 years and 4 months)
United Kingdom
• Accountable for managed services business profitability, customer satisfaction, SLA fulfilment, end-customer experience, and unlocking the network's full potential through big data analytics, automation, and Artificial Intelligence.
• Working with mobile operators, service providers, and mission-critical enterprises to transform businesses, improve lives and pioneer a sustainable future through the boundless connectivity of 5G.
Leadership Customer success Customer Experience
Ericsson UK
Head of Service Management
January 2019 - January 2023 (4 years)
Head of Network Operations and Optimisation for mobile operators/service providers. The scope of service comprises 3G, 4G and 5G Radio Access Network, IP Transport, Fixed Line NOC, Field Services, OSS Management, and Cloud Native Core Operations
Ericsson UK
Acting Head of Operations, Managed Service
May 2022 - December 2022 (7 months)
• Assumed the acting role of Network Managed Service Delivery Operations head in May 2022 alongside continuing the other responsibilities.