Miles Bonell

miloHR is a people consultancy supporting SMEs and scaling businesses to fix people problems, improve hiring, and build the foundations to grow. As a Fractional Head of People, I partner with founders and leadership teams to deliver practical, high-impact HR without the need for a full-time hire.

• • Leadership & Commercial Partnering: Work directly with founders and exec teams to align people strategy with growth, performance, and operational priorities

• • Organisation Design & Scaling: Build clear structures, job frameworks, and reporting lines to support headcount growth and accountability

• • Performance & Accountability: Implement simple, effective performance management and goal-setting frameworks linked to business outcomes

• • Hiring & Talent Strategy: Improve hiring processes, build interview frameworks, and support key hires to increase quality and speed

• • Reward & Retention: Introduce pragmatic salary, bonus, and benefits structures that are competitive and commercially viable

• • HR Foundations: Set up or modernise HR systems, policies, and processes to create scalable, low-friction operations

Key Achievements:

• • Supported a scale-up through rapid growth (45 → 90 employees in 6 months), introducing structure, performance frameworks, and hiring processes

• • Implemented HR systems and automation, significantly reducing admin time and improving data visibility for leadership

• • Delivered end-to-end HR resets for SMEs, establishing contracts, policies, and core processes to enable confident growth

Diaverum is a global healthcare leader specialising in kidney care, with 13,000+ staff across 20+ countries. This fixed-term role focused on designing and delivering a board-approved HR and Talent strategy to modernise systems, strengthen policies, and drive scalability.

• • HR Strategy & Systems Enhancement: Partnered with the board to design a new HR strategy. Overhauled HR systems, careers site, and ATS; implemented a new onboarding platform that reduced onboarding time by 45% and improved cx.

• • Policies & Compliance: Conducted a comprehensive review of policies, contracts, and HR toolkits, introducing automation and standardisation to ensure compliance, efficiency, and scalability.

• • Talent & Workforce Planning: Developed job descriptions and competency-based frameworks, embedding equity, diversity, and inclusion principles into recruitment and selection.

• • Employer Brand & EVP: Formulated and executed employer branding and EVP initiatives, achieving a 50% increase in engagement across key platforms and positioning the company as an employer of choice.

• • Employee Relations & Leadership Support: Provided guidance on grievances, disciplinary matters, and conflict resolution, fostering a positive workplace and mitigating risk.

• • HR Process Improvement: Leveraged A/B testing, surveys, and analytics to drive continuous improvement, achieving a 40% improvement in candidate-to-hire ratios.

• • Rolled out a comprehensive onboarding system within two months, cutting time to hire by 35% and halving admin time.

• • Seamlessly integrated recruitment systems with HR platforms, enabling board-level reporting through Power BI.

role

• • Recruitment Strategy & Leadership: Directed recruitment strategy for RBS across EMEA, ensuring alignment with business priorities and scaling requirements in one of Amazon's fastest-growing divisions.

• • Team Management: Led and developed a team of 9 recruiters and 2 coordinators, ensuring delivery of high-volume hiring targets while maintaining candidate experience and quality standards.

• • Business Partnering & Stakeholder Engagement: Reported to the TA Lead for EMEA, partnering with senior leaders through weekly, monthly, and quarterly reviews to share data-driven insights, track KPIs, and shape workforce planning.

• • Process & Systems Improvement: Collaborated with the PMO team to lead HR and recruitment process improvement projects, enhancing reporting, system use, and operational efficiency.

• • Data & Insights: Analysed vacancy trends and KPIs, enabling evidence-based decision-making and improved forecasting. Designed and rolled out a weekly business review dashboard, adopted by all 12 EMEA recruitment teams.

• • Compensation Advisory: Supported leaders on compensation benchmarking across multiple countries, ensuring competitive offers and alignment with market data.