Natalie T.

I have worked as a process configuration analyst, I worked closely with the risk and governance team to carry out detailed audits, for ISO27001 & SOC2. I have developed and implemented processes related to document control and management as well as maintaining the information security management system to keep in line with rules and regulations. I have built information assets and ensured this is handled and managed appropriately, and re-engineering existing business processes and providing support to change management and IT. Beforehand I have worked as a entry business and change analyst for one year and seven months, assisting and providing support to stakeholders and analysing clients business requirement and processes. I maintained records of process and projects for documentation, analysed client’s business requirements and processes, as well as document analysis, interviews, workshops & workflow analysis. I am poficient in Jira, Confluence and Visio. I have also worked asset and configuration analyst in IT. I regularly audited, improve, and deployed procedures and working instructions to deliver the services in scope. I am proficient in Service now, managed the service delivery quality and ensures customer satisfaction with reports and follow-up service level metrics and performance standards. I understand customer requirements and design and manage customer expectations and can build solid relationships with my key stakeholders overseas and use these relationships as a foundation to ensuring alignment between the community and IT services asset management. I review and maintain CMDB (Configuration Management Database) to monitor and manage all devices and assets and identify the best use through auditing of database and hardware, cross-checking of servers for relevant devices (e.g., radio's, laptops, mobile data) to meet auditing requirements.