About Pete
Highly skilled and detail-oriented Business Analyst with a strong background in analysing business processes and requirements to drive organisational improvements. Experienced in gathering and documenting user requirements for implementing new information technology systems, conducting data analysis, and facilitating communication between stakeholders and development teams. A proactive problem-solver with excellent analytical and communication skills, dedicated to delivering effective business solutions. Experienced in both Waterfall and Agile environments, with Strong customer focus, stakeholder management, and communication skills at all levels.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Telefónica Germany GmbHBusiness AnalystTELECOMMUNICATIONSApril 2024 - March 2025 (11 months)Munich, GermanyResponsible for producing the business requirements for the Telefónica Transformation programme and ensuring that the organisational transformation roadmap and specific product improvements align with the programme's solution architecture.• • The migration and testing of the legacy accounts and transactions into the Cloud Platform.• • Worked with the technical architect and business to define the requirements for implementing a new customer care and billing application for the mobile-commerce portal, and worked with the in-house development team to define the new Cloud Platform.• • Defined the roles and responsibilities within organisational changes required in moving from legacy applications to the cloud.• • Ran design workshops with the product owner to define the business requirements for the Salesforce Cloud Platform.• • The design of the supply chain business processes for delivering 5G mobile products and accessories across Germany using DHL Express.• • The project used a rapid, agile Scrum process, holding a daily Scrum meeting and a two-week sprint review and planning meeting.
- GSK,Business analystFebruary 2023 - March 2024 (1 year and 1 month)Belgiumworked remotely on a business change project, defining processes for implementing a new SAP system for pharmaceutical and clinical procurement. This included establishing the business rules for automating payment processes. I collaborated with business managers. I contributed to implementing SAP procurement to replace legacy finance and procurement systems. I worked with the development manager to create a release schedule and acceptance tests, and coordinated with the finance team, which conducted user acceptance testing (UAT) for SAP procurement.• • Working in the research and development workstream, responsible for producing the business and technical requirements for the implementation of new pharmaceutical and clinical procurement, as well as the business rules for automating the payment processes.• • Collaborating with business managers to outline the requirements for transitioning from manually entered invoices and purchase orders within the R&D department.• • I developed new process models and a BPMN-based logical data model to ensure seamless integration of all invoices and purchase orders into SAP procurement.
- DWP,Senior Business AnalystJanuary 2022 - January 2023 (1 year)Blackpool, UKworked on the Work and Pensions business transformation project, which involved replacing the legacy platform with Salesforce CRM. Worked with the solutions architect on the design of the architecture for the implementation of Salesforce CRM. The benefits of using Salesforce would make the DWP leaner, more agile, and better equipped to serve customers and implement more flexible ways of working, which will improve the DWP's response to customer goals and work experience across various locations and provide faster responses to requests for information on pensions and work related opportunities.• • Documented the necessary changes to re-platform our existing applications and facilitate their migration to the Salesforce platform. This process involved a detailed analysis of currentfunctionality, identification of gaps, and outlining the steps required to ensure a seamless transition to Salesforce.• • Setting up and running design workshops with business owners to collaboratively identify and articulate the specific business requirements for the API interface connecting to Salesforce.• • The transition of legacy data from the DWP data centres to the Salesforce cloud platform involves a comprehensive process of transferring outdated information systems into a modern, scalable environment.• • The project used Scrum's rapid, agile processes, including a daily scrum meeting and a three-week sprint review and planning meeting.
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Education
- B.Sc. Business InformationNewcastle University1983B.Sc. Business Information
- ISEB Diploma in Analysis and DesignSouthampton University2003ISEB Diploma in Analysis and Design