Description

I help organizations build better ways of working through a holistic approach to change, training, and problem solving.

My superpowers are:

Empathy - I've been on the receiving end of significant change so I know how challenging it can be when it's done poorly
Relationship building - I get buy in from stakeholders at a better pace than most. Focusing on stakeholder needs, tailoring my approach, and connecting the dots between my projects and their priorities is what makes me successful
Drive to know why - I always ask "why?" just one more time to actually get to the root cause of a problem so we I can then help businesses develop an approach that not only resolves an issue in the short term, but builds sustainable solutions and lasting change

I am flexible, resilient, and conscientious, making me a great partner for any organisation looking to deliver change and transformation to all of their stakeholders, develop engaging end user training, analyse their business issue and create lasting change that allows those on the receiving end to feel empowered and respected throughout the process.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Guildford (up to 50km), Bristol (up to 20km)

Waitrose,
Super User
May 2021 - Today (5 years and 1 month)
Bracknell, UK
• Analysed process and tooling gaps post-machine learning forecasting system implementation using data, interviews, workshops, and document analysis. Defined gaps with POPIT, presented solutions, secured buy-in, and led the business case for new analytical tooling
• Directed analysis of existing and future processes for Waitrose's safety stock. Created a detailed change impact assessment to aid Supply Chain leaders in implementing changes with their teams
• Delivered high quality training to ~200 Merchandising, Commercial Sales, and Distribution users, resulting in an 80%+ average pass rate and 90%+ user approval
• Conducted thorough Learning Needs Analysis to identify gaps resulting from system configuration changes and enhancements
• Developed a new change request process to facilitate the transition of the Development & Optimization team from a Waterfall to Agile ways of working
• Implemented changes to safety stock processes in Fresh, improving depth of stock by ~20%, improving customer satisfaction scores by 6%, meanwhile maintaining the same level of wastage and removing inefficient processes from Planners' workflows
Waitrose,
Lead Demand Planner
September 2018 - May 2021 (2 years and 8 months)
Bracknell, UK
• Coached a team of 8 Demand Planners to drive KPI improvements, for example the sales improvement of Burns Night 2019 by ~25% and supplier performance improvement for the same event by ~10% as a result of coaching interventions
• Orchestrated proactive change management activities to prepare the team for upcoming transformation projects that would directly impact them
Waitrose,
Demand Planner
February 2017 - September 2018 (1 year and 7 months)
Bracknell, UK
• Analysed and interpreted challenging data sets to influence commercial decision making about buy levels, ranging, and exit strategies
• Used sophisticated analysis tools to develop "early warning" demand reporting that allowed Planners to intervene early where demand outstripped forecast for key activities such as front of store promotions
• Supported project teams with "as-is" presentations to external stakeholders at kick-off stages