You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
New report
Malt Tech Trends 2026
Malt Strategy
New report
Malt Tech Trends 2026
Susana BatistaSB

Susana Batista

After Sales Supervisor (Operations & Quality)

£250/day
Porto, PT
0-2 years
User Testing
Data entry
Microsoft Excel
Continual improvement
Attention to detail

Average response time: 1 hour

About Susana

I currently work in Vodafone After Sales, handling post-sale requests and ensuring that issues are resolved efficiently. I have experience analysing cases, communicating with customers and internal teams, following up on processes, and finding suitable solutions. I am organised, reliable, and focused on service quality and customer satisfaction.
Telecommunications
Postal Services and Logistics

  • Portuguese

    Native or bilingual

  • English

    Conversational

Can work on-site
Porto (up to 10km), Vila Nova de Gaia (up to 10km)

Experience

  • Vodafone
    After Sales Backoffice Supervisor (OperaƟons & Quality)
    January 2009 - Today (17 years and 7 months)
    Porto, Portugal
    • • Monitored KPIs, idenƟfied deviaƟons, and implemented correcƟve acƟons
    • • Performed root cause analysis to reduce recurring issues
    • • Managed incident resoluƟon and improved process efficiency
    • • Collaborated with cross-funcƟonal teams and external partners
    • • Contributed to documentaƟon, standardizaƟon, and conƟnuous improvement
  • Fnac
    After-Sales Service Supervisor / Assistant
    TECH
    January 2003 - January 2009 (6 years)
    Vila Nova de Gaia, Portugal
    • • Managed technical service requests (registraƟon, tracking, validaƟon)
    • • Handled customer complaints and ensured resoluƟon aligned with quality standards
    • • Communicated Ɵmelines and updates clearly to customers
    • • Improved process consistency and service quality
  • NOS
    Customer Support RepresentaƟve
    January 2002 - January 2003 (1 year)
    Porto, Portugal
    • • Provided customer support and logged service requests
    • • Escalated incidents and ensured proper follow-up
    • • Maintained accurate records of customer interacƟons
Check out Susana's experience

Recommendations

Be the first to recommend Susana

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Education

  • ISTQB Certified Tester Foundation Level (CTFL) v4.0
    Rumos
    2026
    ISTQB Certified Tester Foundation Level (CTFL) v4.0
  • Quality Assurance
    Tester Academy
    Quality Assurance
Check out Susana's education

Categories