Description

I am a very energetic, focused and highly driven individual with an eye for detail. once I set out a task I aim to complete this task and efficiently as possible to the highest standard possible. I prioritise my workload to ensure everything is done as it should be done.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Marsh Commercial
Commercial Account Handler
March 2022 - Today (4 years and 3 months)
Leeds, UK
Working as part of team, handling the accounts for a book of my own clients. Ensuring that new business
and renewals are brokered professionally and in a timely manner so that clients receive their terms in a
compliant time frame. Also handling all mid term amendments and changes
Direct Line Group
Sales and Retentions Advisor
November 2020 - March 2022 (1 year and 4 months)
Leeds, UK
Working as part of a team in a busy, fast paced contact centre. Responsible for inbound calls for renewals,
retentions and new business sales.
Duties -
Dealing with mid term amendments on active policies.
Dealing with new business sales.
Dealing with renewals and retentions.
Loop Customer Management
Customer Relations Manager
August 2018 - October 2020 (2 years and 2 months)
Bradford, UK
Working as part of a team in a busy contact centre. Responsible for both the digital (Webchat) and the
inbound telephone contacts. Dealing with the billing queries for Yorkshire Water.
Duties -
Dealing with customer enquiries by Webchat and also supporting on phones.
Ensuring that all customers problems are brought to a satisfactory conclusion.
Set up and close accounts.
Assist with online billing.
Change of address.
Taking payments, issuing refunds.
Setting up payment plans.
Providing support schemes for struggling customers.
Ensure great customer service is presented at all times.

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GCSE or equivalent in English Literature
Dixons Allerton Academy
GCSE or equivalent in English Literature
A-Level or equivalent in Network and system support
Bradford College
A-Level or equivalent in Network and system support

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Adhnan Hussain

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