About Alan
Alan Spencer is a Technical Author/Writer, Content Designer and report writer specialising in SEO-friendly technical and creative writing, self-help guides, process flows, presentations, course design and project plans. Has Agile, Waterfall and ITIL v4 experience. Is an expert in MS Word, Excel, PowerPoint, Project, Visio, SharePoint, and content management systems plus a range of different documentation packages.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Network Rail TelecomsTechnical WritingTELECOMMUNICATIONSFebruary 2021 - September 2022 (1 year and 8 months)Milton Keynes, United Kingdom Worked again with Network Rail Telecom and researched the use of telecoms and network equipment used in the network. Produced IT and telecom manuals, statement of works instructions for upgrades and installations, product specifications, O&M manuals, reference guides for maintenance and NMC for various telecom/IT equipment (servers, routers, GSM-R/SIMs, video/audio, display, etc.). Wrote quick reference training guides for new products and cloud-based soft switches and virtual machines. Documented hardware/software interface specifications for cloud-based software modules for software team. Produced training guides for maintenance staff after consulting subject matter experts and carried out training. Carried out user research to find what details were required. Worked with SMEs to get relevant information about new and old products. Produced all documentation using Visio, Word, Excel, PowerPoint to GDS/GOV.UK guideline for SharePoint and websites.
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