Description

Project, Programme & Delivery Manager | PRINCE2 | MSP | Agile

18+ years delivering complex, high-value projects for global brands across retail, banking, Government, tech, and e-commerce. Expert in digital transformation, CMS/CRM/CDP implementation, cloud migration, and large-scale Agile delivery.

I specialise in turning complex programmes into business value – from strategy to launch – across:

• Agile & Waterfall Delivery (Scaled/Enterprise Agile, SAFe, Scrum, Kanban)

• CMS/CRM/CDP: Drupal, Contentstack, MS Dynamics 365, Salesforce, Pega, Bloomreach, Sitecore CDP

• Tech Delivery: Cybersecurity (CyberArk, Splunk, SailPoint), Data Migrations, Cloud (AWS/Azure)

• Digital & Mobile: E-commerce, omni-channel, iOS/Android apps, COTS customisation

• Process & Vendor Management: Procurement, RFP, supplier selection, release management

Known for clear leadership, pragmatic problem-solving, and building trusted stakeholder relationships, I deliver programmes on time, on budget, and with measurable impact.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Hitachi Solutions Europe
Project Delivery Lead
CONSULTING AND AUDITS
January 2024 - April 2025 (1 year and 3 months)
London, UK
Appointed by Hitachi Solutions (A class leading Microsoft Cloud Partner) as a Project Delivery Lead consultant, offering Project management expertise to their client (HM Valuation Office) in delivering the BST Programme utilising MS
Dynamics 365 Project Management Public Sector Microsoft Power BI Leadership
Alshaya Group
Customer Loyalty & CRM Project Lead
RETAIL (LARGE RETAILERS)
February 2023 - November 2023 (9 months)
Kuwait City, KU, Kuwait
Headhunted to lead the development and implementation of the next generation of Customer Loyalty & Rewards (Mobile App and Website Portal) across a number of Markets and Brands in the Middle East. This included but not limited to:
• The successful migration of the backend architecture/tech stack
• Working with Design Agencies and the Product teams to deliver a refreshed UI/UX and improved User Journeys.
• Successful development of Integration APIs including API's to Drupal (CMS) and Exponea (CRM)
Customer Loyalty/ Retention Leadership Project Management Mobile development Agile method
Nationwide Building Society
Senior Delivery Manager
March 2022 - March 2023 (1 year)
London, UK
Playing a key part within the Security & Resilience (S&R) team at Nationwide, my role was to provide leadership and expertise in order to progress a number of Security initiatives across the PAM and IAM space. These included but not limited to the Identification, planning, scheduling and onboarding of all Service Accounts across the NBS estate to CyberArk, onboarding all applications/ Services across Nationwide to Sail point' Access controls solution IIQ, and
working with stakeholders across the business to devise a security roadmap to ensure adherence/compliance to Nationwide's PAM standards.