About Cheri
I'm a remote customer support specialist, virtual assistant, and content creator with over 6 years of experience transforming how businesses operate and connect with their clients. My versatile background spans multiple industries, including property management, e-commerce, coaching, and education, where I've masterfully handled everything from inbox and calendar management to social media engagement, compelling blog writing, and responsive live chat support.
At Host Genius, I successfully managed over 50 Airbnb properties, delivered exceptional guest communications across platforms like Airbnb and VRBO, efficiently processed claims, coordinated timely repairs, and skillfully led the onboarding and training of a new support team. I've also collaborated with brands like Choc Zero, where I engaged authentically with followers across TikTok, Instagram, and Facebook to cultivate thriving communities and elevate customer satisfaction.
Currently, I craft engaging content for a business coach, including strategic social media posts, targeted newsletters, and informative blogs, while providing comprehensive administrative support and ensuring seamless day to day operations. I'm proficient with essential business tools including Slack, HubSpot, Salesforce, Canva, and CapCut. I bring a warm, professional approach to every task and excel at simplifying processes to make life easier for the people I support.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- The Time To GrowSocial Media Content CreatorJanuary 2025 - Today (1 year and 5 months)New York, United States● Design engaging graphics and visuals for social media platforms, newsletters, articles, and YouTubethumbnails, ensuring brand consistency and audience engagement.● Crafted compelling copy for posts, articles, and email newsletters, effectively communicating keymessages and enhancing audience interaction.
- Choc ZeroSocial Media EngagementJanuary 2023 - June 2023 (5 months)California, USA• Engaged directly with followers across Facebook, Instagram, and TikTok, driving higher levels of interaction and building stronger brand loyalty, which resulted in a significant increase in overall social media engagement.• Responded to customer inquiries promptly and addressed concerns across various social platforms, improving customer satisfaction and fostering a more responsive and trustworthy online brand presence.• Developed personalized responses and interactions, enhancing brand visibility and cultivating a more engaged audience, which led to higher follower retention and repeat interactions.
- HOST GENIUSVirtual assistant / Customer SupportJanuary 2022 - January 2024 (2 years)Vancouver, BC, Canada• Design engaging graphics and visuals for social media platforms, newsletters, articles, and YouTube thumbnails, ensuring brand consistency and audience engagement.• Crafted compelling copy for posts, articles, and email newsletters, effectively communicating key messages and enhancing audience interaction. Host Genius Vancouver, BC 2022 – 2024 Virtual Assistant - Guest Support Agent - Airbnb Co-Host• Managed a portfolio of 50 short-term rental properties, optimizing listings, pricing strategies, and calendar coordination, which significantly boosted occupancy rates and generated higher revenue for property owners.• Facilitated seamless guest communications across platforms, including Airbnb and VRBO, email, live chat, and phone, delivering prompt responses that improved overall guest satisfaction and reduced response times.• Filed and processed Airbnb claims, coordinated property repairs, and scheduled inspections, ensuring all issues were resolved efficiently and enhancing homeowner trust and operational smoothness.• Promoted to Executive Assistant, overseeing inbox, calendar, and administrative duties for management, while providing high-level support to property owners, resulting in enhanced operational productivity.• Created a structured onboarding process, recruited, and trained a new support team, improving the client experience and ensuring smooth operations for managing 50 properties as a Host Partner.
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Education
- Graphic Design,Art Institute of Vancouver2005Graphic Design,
- Bachelor of TechnologyKwantlen Polytechnic University2003Bachelor of Design, Fashion and Technology,