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Social media manager: What this profession is all about
Social media managers are responsible for managing a company’s brand image on social networks. They are real digital specialists who ensure that the brand has optimal visibility and a positive image. Social media managers are responsible for the digital communications strategy of a company, unlike content managers who work on more aspects than social media.
Social media managers are responsible for managing a company’s brand image on social networks. They create the social media strategy and are responsible for its development and day-to-day running.
They can assess their client’s digital presence and make recommendations to enhance their influence with customers and prospects. They identify potential growth drivers and must build a real community for the brand, creating conversation and leads. They also decide how the brand should act in a crisis: Who will make a statement? What should they say? Via what channels? For this aspect of the role, they work closely with public relations experts.
Their role is essentially strategic, unlike the community manager. Although their roles are complementary, community managers are responsible for the operational implementation of the strategy decided by the social media manager.
There are various freelance social media jobs available, catering to different aspects of social media management and marketing. Some common freelance social media jobs include:
Content Creator
Creating engaging social media content, including text posts, images, videos, and graphics, to drive engagement and promote brands or products.
Social Media Strategist
Developing and implementing social media strategies to meet specific marketing goals, such as increasing brand awareness, generating leads, or driving website traffic.
Community Manager
Community managers build and nurture online communities and forums related to a brand or industry, facilitating discussions, and managing user interactions.
Influencer Marketing Manager
Collaborating with influencers to promote products or services through sponsored posts and partnerships.
Communication Consultant
Communication consultants provide expert advice and recommendations to businesses on their social media strategies, including content, branding, and engagement.
Freelance Blogger or Content Writer
Writing blog posts, articles, and other written content for social media channels or blogs to drive traffic and engage audiences.
These freelance social media jobs cater to various skill sets and interests, allowing freelancers to specialize in areas that align with their expertise and passions within the field of social media marketing.
Freelance social media managers typically handle tasks such as creating and scheduling content, engaging with followers, analyzing performance metrics, copywriting, and developing social media strategies to meet clients' marketing goals. They are responsible for maintaining a strong and active social media presence on behalf of businesses or individuals.
Development of a social media strategy
Knowing the ins and outs of each social network, freelance social media specialists identify the most relevant ones for their client in terms of their objectives. This of course requires active monitoring of the latest news and social media trends. They also identify the key blogs, websites and influencers relevant to the project.
They then adapt the company’s marketing strategy to the most relevant social networks and formalise it by defining concrete actions. Once this strategy has been approved by the client, the social media manager can then implement it and form a team if necessary (community manager, graphic designer, etc.).
Monitoring of brand reputation
Thanks to analysis tools, they carry out structured monitoring and keep an eye on brand-related posts on social networks. They also stay on top of news from their client’s sector and the brand’s competitors.
Freelance social media managers supervise the publication of content on social networks, taking care to convey the brand’s values. They ensure that the brand has a positive image and set limits to what they can say, especially in response to negative comments.
They measure the impact of their actions on engagement, traffic and retention through analysis tools. They then adjust the social media strategy accordingly.
Managing of social media projects
Freelance social media managers have a dedicated budget and follow it according to the priorities of their client.
They also have a role as project manager as they guide the work of the actors involved in the brand’s digital communication, whether they’re in-house or external: community managers, graphic designers, copywriters, etc. They handle any back and forth, approvals, discussions…
In addition to social networks, they may also be in charge of their client’s web content: blog, web writing, etc. Indeed, this content, which can be shared on social networks, is crucial to their work: without relevant content, it’s difficult to build a qualified audience! To do this, they may also work hand in hand with an editorial project manager who’ll oversee the creation of all the brand’s content.
Provide training to the client
In some cases, the social media expert may be required to train their client on the use of social networks, so that they can handle it by themselves. This means that the client does not need an in-house or external community manager to implement the strategy in a concrete way.
This training phase takes place after the definition of the social media strategy to allow the client to have everything they need to succeed!
Choosing the right social media manager involves several key considerations. First, define your specific needs, including the social media platforms you want to focus on, your marketing goals, and your target audience. It's crucial to check their experience and track record, particularly within your industry, and request examples of their previous work to gauge their expertise. Assess their communication skills, as effective communication is essential for engaging with your audience. Discuss their social media strategy, content creation process, and how they analyze performance metrics to ensure their approach aligns with your objectives. Additionally, reach out to their references to gain insights into their work ethic and reliability.
Hiring a freelance social media manager involves defining your project requirements, including the social media platforms you'll focus on, your objectives, and your budget. Search for candidates on freelancing platforms like Upwork or Freelancer, or explore specialized social media platforms. Review their portfolios and past projects to evaluate the quality of their content and engagement levels. Conduct interviews to discuss their social media strategy, experience, and availability. Contact previous clients to verify their skills and reliability, and finally, establish clear terms in a written contract, including project deliverables, timelines, payment structure, and communication expectations to ensure a successful collaboration.