Damilola Olubodun

Navigate the process of planning, managing, and troubleshooting user data migration, identity synchronization & management (Azure Active Directory Connect and Azure Active Directory), mailbox migration, and Outlook. Orchestrate the troubleshooting On-premises Active Directory and Azure Active Directory Collaborate with team members and staff to provide 2nd level support to organizations in 3 continents Europe, North America, Africa— and the Middle East, outperforming expectations. Maximize use of Support installation, configuration, etc. of Microsoft Office 365 on various platforms Showcased technical know-how on O365 set up, Office Suite installation and Activation, and other applications configuration and troubleshooting. Efficiently leverage experience in Microsoft Windows operating system environment, server and network administration (Windows), server & network administration

Primary point of contact for Microsoft.

• Provide amazing customer support irrespective of the severity of the case as well as going beyond in satisfying Windows or MAC clients.

• Deep research into customer's technical issues as well as advisory queries and proffer resolutions.

• Document every step and troubleshooting taken to resolving customer's issue through the internal CRM tool.

• Indulge the use of several internal troubleshooting tools effectively in getting insights into every issue.

• Understand and use PowerShell in troubleshooting and resolving issues that could not be done on the GUI.

• Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management (Exchange).

• Collaborate with subject matter experts and escalation managers when additional support is needed.

• Collaborate with various teams, cross-products, and platforms across global locations.

• Manages critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

• Successfully provided (Enterprise) Tier II level support to various Organizations in Europe, Middle East, North America and Africa

• Responsible for reproducing / confirming product defects and reporting such defects to Product Management for future consideration.

-▪Troubleshooting User Objects Synchronization from On-premises (AD) to Cloud (Azure AD

-Writing functional requirement documents and guides.

-Collaborate with back-end developers and User Interface/Experience designers to improve usability.

-Working with the UI/UX designers and bridging the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

-Exchange 2013 Server Management and Mailbox Migrations from On premises to Microsoft 365.

-Troubleshooting On-premises Active Directory and Azure Active Directory (Cloud).

-Administering Microsoft Windows Server 2016

-Power Shell Scripting