Skill set
Additional skills (3)
Jayaraj in a few words
Working as a Service now Technical Consultant & SME in United Kingdom.
Certifications:
Certified System Administrator
Certified Application Developer
Certified Implementation Specialist - ITSM
Certified Implementation Specialist - Application Portfolio Management
Certified Implementation Specialist - Project Portfolio Management
Roles & Responsibilities:
• Gathering requirements from the End Users and Translating the requirements into technical work items, Providing effective demos to business users.
• Working closely with Architects to present the design and PoC results wherever Feasibility analysis is required for effective Impact analysis and effort estimation.
• Owning the Technical design and ensuring it to be delivered with no deviation
• Implementation and End to end unit testing, Conducting code reviews, Approving deployments after review
• Supporting UAT business users and handling Service now platform related feedback
• Guiding the team and shaping them to follow the Service now recommended best practices
• Documenting the technical decisions, implementation steps, assumptions, agreements made with business or Architects and publishing it.
• Identifying the Process improvements and highlighting it to business to save effort and cost.
Service now – Areas worked:
• Incident, Problem, Change, Service catalog, Demand, Asset, CMDB, Knowledge, Project management
• Reports, Dashboards, Extracts, Mid servers, Scheduled Imports, Data sources, Data load (Transform maps, Transform scripts and Post load verification)
• Integrations (REST, SOAP, Email, FTP), SSO set up, LDAP integration
• Workflows, Notifications, Email scripts, Client script, Script include, Business rules, UI actions, UI policies, UI pages, ACLs, SLAs
• Service Portal (Pages, Widgets), HTML, CSS, Angular JS (basics)
• Latest components such as Flow designer, Virtual Agents set up, Mobile studio (Training attended), Basics of Performance analytics
Experience
- Tata Consultancy ServicesAssistant ConsultantTELECOMMUNICATIONSMay 2019 - April 2022 (2 years and 12 months)London, UKService now Designer & promoted as AST at Tata Consultancy Services
- Tata Consultancy ServicesIT AnalystJanuary 2016 - January 2019 (3 years)HungaryService now Technical Lead and Onsite Lead & IT Analyst at Tata consultancy Services
- Tata Consultancy ServicesSystem EngineerJanuary 2012 - January 2016 (4 years)Mumbai, Maharashtra, IndiaService now Developer & System Engineer at Tata consultancy Services
Recommendations
Education
- Bachelor of EngineeringK.S.Rangasamy College of Technology2011Bachelor of Engineering - BE, Computer Science
- Bachelor of EngineeringBishop Ubagarasamy Higher Secondary school, Tirupur2007Bachelor of Engineering (BE), Computer Science