Description

I have a strong track record of leadership and delivery of business transformation, operational efficiency, and customer excellence across different industries. My experience in technology and telecommunications, as well as my ability to drive digital and technology adoption, could be particularly valuable for companies looking to modernise and optimise their operations.

My accomplishments in my most recent role as Chief Operation Officer at Jones Lang Lasalle demonstrate my ability to drive growth and shape the operations teams to focus on key areas, as well as my success in recruiting new talent and improving effectiveness to deliver revenue growth. My accomplishments in my roles at Lightfoot Solutions and BT also showcase my ability to develop strategies, methods, and tools to improve planning and delivery of transformation projects, reduce costs, improve customer service, and drive employee engagement.

My training in ITIL V2/3 Practitioner and Cisco Hosted Contact Centre, as well as my ONC/HND Electronic Engineering, demonstrate my technical skills and knowledge. I also have conducted significant informal training in continuous improvement methodologies ( e.g Len and 6 sigma), data science, and digital transformation.

Overall, My CV and my track record, presents a strong case for my candidacy as a Specialist, for driving transformation, growth, and operational excellence across different industries could make you an asset to a wide range of companies.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

JLL
COO - UK Agency - Leading Recovery and Growth
February 2021 - June 2022 (1 year and 4 months)
London, UK
Promoted to the UK Agency COO position. Responsible for delivery of all business processes, budgets, Strategy and forcasting supporting a high profit, Multi-Million £ organisation. The end of Q1 in 2021 saw a diminishing affect of the pandemic in core markets. With significant reduction in Headcount due to redundancies late in 2020 focus had to shift from recovery to growth, creating capacity to deliver for our clients. Key Achievements ➤ Oversaw the recruitment of new talent as well as improvement in effectiveness Delivering £55m in revenue in 2022 ➤ Creating Plans and Setting targets for growth with individual business units to Double Revenue by 2024 ➤ Reshape and build the Operations team to focus on 3 key areas Technology, Online Markets and Sustainability
JLL
Director Of Operations - Leading Digital and Cultural Transformation
June 2020 - March 2021 (9 months)
London, UK
Joined the UK's Commercial leasing business across all asset types. Reporting to the COO the role was to implement change and improvements in efficiency and effectiveness improving process through the use of digital systems. Key Achievements ➤ Implemented the UK CRM (Salesforce) Recognised as the leading UK Business unit in adoption and implementation. ➤ Managed seamlessly the migration of the businesses workflow system that integrates to all of the online platforms. ➤ Simplified cumbersome governance processes introduced due to the pandemic through the use of simple software tools releasing capacity. ➤ Averted an expected end of year billing crisis due to lack of capacity through furlough and redundancy, by reorganising and applying governance to the process.
Lightfoot Solutions
General Manager UK Commercial
September 2013 - May 2020 (6 years and 8 months)
Bracknell, UK
Leading the UK Commercial team to develop and improve the overall market sector penetration in the UK. Currently focusing on Market Developments within UK policing and Justice to improve demand management and process outcomes for public safety. ➤ Doubled the recurring software revenues within the first 18 months ➤ Introduced the first new Policing customer (for 5 years) within the first 6 months ➤ Uplifted revenues from a number of existing customers by as much as 500% ➤ Extended into existing markets to help deliver improvements within transport (London Underground) for asset management ➤ Delivered Strategy to market the capability to "Create capacity to do the right things" using a whole "Systems" approach, De-mystifying the complexity of operational transformation