Description

Delivery-focused Business Analyst and Project Manager with over 20 years of experience driving large-scale strategic business and digital transformation across diverse sectors, including Higher Education, Not-for-Profit, Retail, Telecoms, and Transport.

A versatile leader and BA Practice Lead, I seamlessly bridge the gap between strategic analysis and robust execution, with a proven track record of establishing governance frameworks, embedding best practices, and mentoring high-performing teams. Recognised for championing organisational change, I combine deep analytical insights with structured project delivery and constructive challenge to consistently maximise value and achieve optimal client outcomes.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

UEL
Business Analyst
EDUCATION AND E-LEARNING
April 2026 - Today (4 months)
London, United Kingdom
Leading business analysis for a SRS SaaS implementation across Enrolment, Registry, Award and Progression areas. Driving API-first integration between CRM (CRM Recruit) and ERP (Banner), adopting “adopt not adapt” principles.

End-to-end requirements across multiple business domains
Collaborate with stakeholders to align business processes to SaaS capabilities
Support data and process alignment across CRM and ERP platforms
artificial intelligence ERP Process facilitation Business analysis Agile method
RSPB
Delivery Manager
DIGITAL AND IT
August 2025 - April 2026 (8 months)
Northampton, United Kingdom
Enable delivery of a portfolio of income transformation initiatives focused on simplifying demand intake, accelerating digital delivery, and enabling sustainable growth of c£8m for the RSPB Income Team.

Designed and Drove a strategic shift in how change was requested, prioritised, and delivered. Enabling faster, evidence‑based decision‑making aligned to organisational objectives through influencing, engagement
and demonstrating the positive impacts of good practice.

Led multiple income transformation projects for the Digital (DDaT) workstreams, including Income Request Process Streamlining and Sustainable Pricing.
After performing diagnostic review of issues with change request process, designed implemented a new intake, scoring, and prioritisation framework to simplify decision‑making and focus delivery on highest-value initiatives
Integrated Jira Product Discovery with Miro to enable automated opportunity scoring and roadmap visualisation
Migrated the organisation to Miro Enterprise, acting as Miro Enterprise Advocate and supporting adoption at scale
Piloted Miro AI to accelerate idea evaluation, option analysis, and prioritisation across the Income portfolio
Delivered strategic pricing transformation initiatives for new and existing members across digital and direct debit journeys, supporting sustainable income growth
Acted as Scrum Master, leading agile ceremonies, delivery governance, and continuous improvement across cross‑functional teams
AI-Enabled Business Transformation – Identified and delivered opportunities to embed AI into business processes, improving efficiency, decision-making, and user experience
AI-Driven Analysis & Documentation – Accelerated production of BRDs, user stories, and process models using AI-assisted techniques while maintaining governance standards
Process Automation with AI – Introduced AI-supported automation opportunities, reducing manual effort and increasing operational scalability
Miro Jira Agile Project Management Project Plans Strategic planning
Higher Digital
Business Analyst\Project Manager
DIGITAL AND IT
February 2025 - August 2025 (6 months)
Durham, United Kingdom
Delivered ERP and CRM transformation initiatives across multiple university clients, focusing on system integration, data integrity, and end-to-end testing.
Managed end-to-end testing for ERP back-to-baseline transformation
Delivered integration of address search tools into self-service platforms
Ensured seamless data flow between front-end tools and ERP systems
ERP Digital Transformation Data Flow Test Management Microsoft Excel