Description

Do you need content that educates, engages, and drives actual business results? I help global brands and ambitious businesses bridge the gap between complex technical information and clear, compelling human stories.

With over 10 years of experience partnering with giants like Google, HP, Nokia, DHL, and Sky, I don't just write copy—I deliver strategic content solutions that solve business problems.

How I Can Help You:

I specialize in Learning & Development (L&D) and B2B Tech content. Whether you need to train a global workforce, launch a new product, or improve internal communications, I translate your objectives into material that motivates and informs.

What Makes Me Stand Out:

I offer a rare blend of creative talent and commercial discipline. My recent background as an Account Manager and Project Manager means I understand the pressure you are under. I don't just wait for a brief; I can help you shape the strategy, manage the stakeholders, and ensure the project lands on time and within budget.

• Strategic Partner: I look at the "big picture," identifying growth opportunities and ensuring content aligns with your wider business goals.

• Reliability: I use Agile methodologies and rigorous project tracking to manage risks before they become problems.

• Global Experience: I am used to managing content across multiple time zones, languages, and cultural nuances.

Typical Projects & Deliverables:

• eLearning & LMS Content: End-to-end creation of training programs and learner journeys (e.g., Google Chromebook).

• Internal Communications: Bulletins, newsletters, and change management comms that improve employee engagement.

• Knowledge Base Management: Building and maintaining CMS platforms (Salesforce, iknow) to reduce support queries and improve performance.

• Multi-Format Content: Articles, video scripts, social media posts, and training decks.

Ready to elevate your content? Let’s discuss how I can support your next project

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Quadmark
Account Manager (Chromebook)
January 2025 - Today (1 year and 5 months)
I am an Account Manager specializing in client advocacy, strategic growth, and platform management. My role focuses on: • Relationship Management: Acting as primary POC to drive retention and resolve complex queries. • Project Delivery: Overseeing budgets, scopes, and timelines to ensure operational excellence. • Strategy: creating proposals that align industry trends with client goals. • Leadership: Mentoring teams and optimizing internal processes. • LMS Expertise: Managing the Learn Chromebook LMS. I serve as the go-to expert for internal teams and clients, focusing on UX improvements, learner journeys, and expanding digital learning into retail stores globally.
Strategic planning Customer Journey
Quadmark
Account Executive (Chromebook)
April 2024 - December 2024 (8 months)
In this role, I focused on project delivery, operational support, and platform management: • Project Execution: Managed projects from start to finish, including creative briefings, kick-off calls, and status tracking to ensure client expectations were met. • Team Support: Provided assets and documentation support to Account Managers and CSLs while facilitating communication between internal departments. • Proactive Oversight: Identified potential bottlenecks early to mitigate risk. • LMS Management: Oversaw the publishing and maintenance of content in partnership with the digital team. • Relationship Recovery: Successfully rebuilt client and market lead confidence in the LMS platform by resolving past issues and improving reliability.
Quadmark
Lead Content Writer
June 2021 - April 2024 (2 years and 10 months)
In this role, I designed learning and development programs for world-leading technology brands, including Google, HP, and Nokia. I owned the end-to-end content creation process, transforming initial briefs into engaging training materials, social media communications, and video assets. My responsibilities included managing global stakeholders across various time zones and overseeing the translation of content for international delivery. I acted as a guardian of brand identity, working strictly within diverse style guides to ensure the tone of voice and visual look aligned with each client’s unique culture. Additionally, I performed regular content quality control and reviewed existing materials to ensure they remained impactful and up-to-date.