Magdalene Nkanga

Vast experienced and result-driven Customer Support professional with over seven years of experience with a proven track record of successfully handling and managing a wide range of client portfolios in various settings such as E-Commerce, Information Technology, Retail, Education, Real Estate and Healthcare sectors.

Some of my areas of achievement include:

> Consecutively cleared over 4,500 emails and over 6,000 live chats depending on the influx per month with fast first response time (less than one minute) FRT and an adept resolution time (RT) as well. I help companies to rebrand, simplify and surpass difficult and outdated patterns within the customer service department.

> Conducted and presented market research on Jannah Housekeepers, which boosted sales by 30% [Project Name: Innovative Strategies for Jannah Housekeepers Expansion].

> Created from scratch E-commerce canned responses for live chats and emails, and crafted call scripts for newly e-commerce websites for clients.

I get excited about opportunities to improve, resolve and simplify data and workloads with innovative efforts.