Skill set
Industry fields of expertise
Olivia in a few words
I’m an accomplished UX/UI Designer with over a decade of experience creating innovative and impactful digital products that deliver exceptional value to users and measurable results for businesses. I’ve partnered with companies across diverse industries—including e-commerce, travel, fintech and banking, transport, edtech and more—solving complex challenges with a tailored, results-driven approach. No matter the project size or budget, I work closely with clients to customise the scope and deliver solutions that exceed expectations.
Beyond my design work, I’m passionate about empowering others. I teach 12-week courses guiding adult learners to launch real-world client projects and break into the tech industry. I’ve also delivered seminars at University of Essex and Queen Mary University, spoken at Women in Product, and run workshops for Product Managers and executives on topics like vision setting, data-driven decisions, and building inclusive teams. So if you need a thinking partner, I can help.
Through my consultancy, Lucid Launch, I bring a unique blend of UX/UI expertise and product management insight to organisations of all sizes. Whether you're looking for strategic guidance or hands-on design, I’ll help you create user experiences that drive real business success.
Let’s connect for a no-obligation chat to discuss how I can bring your vision to life.
Experience
- Lucid LaunchDirector and FounderDIGITAL & ITJanuary 2023 - Today (2 years)Freelance design and product consultancy, established January 2023 and actively taking on clients.
- Experience Haus LondonDesign and Product Management InstructorFebruary 2023 - Today (1 year and 11 months)Teaching 12 week part time courses in design for adult students, running seminars at the University of Essex, coaching and leading businesses through Product Management classes and Design Sprints
- Lloyds Banking GroupProduct DesignBANKING & INSURANCEApril 2023 - July 2024 (1 year and 3 months)London, United KingdomLeading on Payments and Fraud prevention for Lloyds Banking Group - where 1 in every 4 logons to the app results in a payment, and there are 1 billion payments made a year. Work included reducing failed payments and driving revenue through the International Payments journey, tactical fraud interventions alongside longer-term strategic planning and enabling customers to customise their faster payment limits.
2 recommendations
ES
MH
Edward Smith and 1 other person have recommended Olivia
10/08/2024
Olivia instinctively has a keen ability to understand both the strategic and tactical aspects of product development, at even the earliest stages.
We had the pleasure of working with Olivia for a few months while we were developing our MVP, and her ability to scope us down to the most important features to drive the largest customer value were critical. Additionally, Olivia's eye for UI and UX design helped us make significant improvements to the front end of our platform as well as website and pitch decks.
I highly recommend Olivia if you need someone who can deliver a lot of value in a short space of time, across Product Management, UX or UI Design.
We had the pleasure of working with Olivia for a few months while we were developing our MVP, and her ability to scope us down to the most important features to drive the largest customer value were critical. Additionally, Olivia's eye for UI and UX design helped us make significant improvements to the front end of our platform as well as website and pitch decks.
I highly recommend Olivia if you need someone who can deliver a lot of value in a short space of time, across Product Management, UX or UI Design.
19/01/2023
Olivia came recommended to us as a UX/UI designer - we had already interviewed a few and the speed and depth at which she understood all of our requirements instantly impressed us.
She worked with us to quickly establish a scope and the quality of her work was excellent. We received daily updates and she was receptive to all feedback and also contributed her own ideas in order for the UX/UI to be as clear and intuitive as it could be.
We will definitely be using her for the next phases of our product.
Feel free to email me at [email protected] for our reference
She worked with us to quickly establish a scope and the quality of her work was excellent. We received daily updates and she was receptive to all feedback and also contributed her own ideas in order for the UX/UI to be as clear and intuitive as it could be.
We will definitely be using her for the next phases of our product.
Feel free to email me at [email protected] for our reference
Education
- Bachelor of ArtsDurham University2013Bachelor of Arts (B.A.) (Hons), History
- Postgraduate Certificate, Web Design and DevelopmentBirkbeck, University of London2018Postgraduate Certificate, Web Design and Development