Patrick Courtney

Unlike in previous roles where I worked across multiple small to medium projects/clients, at Flipside I managed a single, multi-platform client - Papa Johns UK. As the most senior product manager on this account, I was responsible for the exploration, implementation and ongoing analysis of new updates and features for the Papa Johns’ website, iOS and Android, as well as the back-end store systems. Altogether, these make up a complex digital ecosystem, with intricate dependencies across menus, deals, ordering, payments, user authentication, and store operations.

Responsibilities:

- Embedding within the Papa Johns internal team as lead client contact

- Leading ideation of new features to improve UX and boost conversion rates

- Stress testing hypotheses using A/B testing and direct user research

- Managing cross-disciplinary teams to scope, design, build, and launch new features

- Owning the product roadmap and defining clear team targets and priorities

- Taking a leadership role in improving team processes, including a full design system overhaul

- Leading the product journey of the Deal Finder smart tool, from initial concepts to release

After moving to London in 2022 I joined Fortnight as a Product Manager, leading digital product development across a wide range of industries including health & fitness, data visualisation, hospitality, dating apps, productivity, education, events, and humanitarian law. Projects ranged from simple web redesigns to complex, full-stack mobile app builds. Over time, I moved beyond day-to-day delivery to help define and strengthen the agency’s product discovery practices.

Responsibilities:

- Owning product development from initial discovery through to its launch

- Running client discovery workshops

- Conducting user research, including surveys and 1-on-1 interviews

- Designing and building prototypes for user testing

- Analysing data to develop insights into user behaviour and improve user experience

- Managing project budgets, team hours and client expectations

- Working with the senior team to define and improve our agency processes

I initially joined Mosquito Digital in a support role, managing web development projects across various clients. I was promoted within 12 months after demonstrating strong project ownership and communication skills, eventually leading end-to-end delivery of my own digital projects.

Responsibilities:

- Working with key client stakeholders to disseminate their initial briefs to the team

- Translating a client's brief into activity diagrams and wireframes as prototypes

- Developing a clear plan, and coordinating the design and build process

- Implementing ongoing monitoring of the sites to evaluate performance