Prasanga Madhusanka

Theme Resort & Spa (https://www.themeresorts.com/) IT Executive 1. Aliya Resort & Spa – Sigiriya 2. Maalu Maalu Resort & Spa – Passikudah 3. Mountbatten Bungalow – Kandy 4. Glendevon Bungalow - NuwaraEliya

➢ Managing Servers (05) & Personal Computer (75) & Printers (51)

➢ Installing & configuring computer Hardware, Operating Systems & Applications.

➢ Monitoring & Managing computer systems & networks.

➢ Troubleshooting system & network problems and diagnosing and solving hardware/software faults.

➢ Managing the Virus Guard - Central Management system.

➢ Managing & Configure KOT/BOT, POS, Network printer.

➢ Managing CCTV System.

➢ Managing Hotel PMS System. - Scienter (User Authority, System Audit, Report Editing Etc)

➢ Managing Hotel PABX. (NEC System)

➢ Managing Firewall.(Cyberome)

➢ Managing & Configure, Troubleshoot Hotel Wi-Fi System. ○ HP Aruba Networks – 96 units.(Access Points)

➢ Managing Internet & E-Mail. (Outlook Application) ○ E-Mail Service – Zimbra.

➢ Graphic Designing using Adobe Photoshop.

➢ Web Development. ○ Developed Hotel Welfare Website - http://welfare-aliyaresort.org

➢ Managing Network Environment - Network Switch (Cisco), Router.

➢ Managing the IT Assets, Auditing, Preparing monthly reports.

➢ Managing Active Domain Control, DHCP server.

➢ Monthly visit other Hotels & Bungalow & solve the IT issues.

➢ Prepare Trip Advisor report monthly wise.

➢ Managing the Help Desk Software – Spiceworks.

➢ Testing & evaluating new technology.

➢ Managing the backup system - System, User data backup in daily basics. ○ Managing the NAS device - Synology ○ Direct report to GM, Head of IT & CEO.

Handling Extranets of 3 different Online Travel channels. ( Booking.Com Extranet/Agoda YCS/Expedia) Managing rates and inventory of The OakRay Hotels in all Online channels. Handling the online advertising for OakRay Hotels (Facebook Adds.Google Ads. E Mail Marketing) Maintaining rate parity across all channels and minimize issues. Managing Online Reputation Management of The OakRay Hotels on Tripadvisor. Managing/Auditing website in terms of look and feel, content, reservations. Managing the OakRay Hotels facebook/Twitter/Google +/Pinterest/Instagram pages. Managing All the google My Business Pages-Monthly Report/Analyze data etc. Managing 02 different channel manager - STAAH & WAKA. Managing G Suite (Google) - Introduce Google Mail, configure & Maintaining Managing Zoho Mail - Introduce Zoho Mail,Configure & Maintaining . Google Analytics - Analyse the data, Gather data. Managing the newsletter campaign - Creating & sending newsletter using Mail chimp & Phplist. Managing HNB Payment Gateway - OakRay Hotels website Managing the LAN, Troubleshoot network switch. Maintaining the workstations , Troubleshoot issues, Software installation. Troubleshooting the outlook issues & all the relevant IT issues/IOT. Managing & Configuring all the KOT/BOT/POS/Network Printers. Graphic Designing using adobe Photoshop. Domain Name Registration/Renewal Managing OakRay Hotels C Panel(Hosting Service) - DNS/Nameserver Managing/File Upload/ etc Managing Hotel PMS - IDS Next Fortune Other Products Orange HRM - Opensource HRM Software Activtrak - EMP Monitoring & Tracking Software PHPList - Email Marketing by Open Source Software Office 365 - Work anywhere, anytime, on any device. Office 365 is ready when you are.

Ceylon Hotel Corporation (http://www.chcresorts.com/) System Administrator 1. Hotel Queens – Kandy 2. Hotel Suisse – Kandy

➢ Installing & configuring computer Hardware, Operating Systems & Applications.

➢ Monitoring & Managing computer systems & networks.

➢ Talking with staff through a series of actions either face to face or over the telephone to help set up systems or resolves issues.

➢ Troubleshooting system & network problems and diagnosing and solving hardware/software faults.

➢ Replacing parts as required.

➢ Providing support, including procedural documentation and relevant reports.

➢ Prioritizing and managing many open cases at one time.

➢ Testing & evaluating new technology.

➢ Managing CCTV operations.

➢ Managing All IT department Licence/ Maintenance documents

➢ Managing Kandy Hotels Website

➢ Managing Kandy Hotels Channel manager.(Axis Rooms)

➢ Managing OTA (Booking.Com,Agoda,Expedia,Makemytrip) ○ Load Promotion, Analyse the data and provide reports to the management

➢ Managing Trip Advisor and provide reports end of the every month➢ Managing Social media – Facebook, Twitter, Google plus