About Simona
Hi! Simona here 🤞🏻
I am dedicated in hospitality professional with experience managing restaurant operations, customer service, and staff teams. Skilled in problem-solving, customer relations, and social media and staff training experience. Offering freelance services to support restaurants, bars, and hotels in improving operations, customer satisfaction, and online presence. Let's connect and elevate your hospitality business! 😊"
English
Native or bilingual
Italian
Native or bilingual
Romanian
Fluent
Spanish
Fluent
Remote only
Primarily works remotely
Experience
- ChopstixAssistant managerHOSPITALITYOctober 2019 - June 2023 (3 years and 8 months)London, United KingdomRestaurant Manager - Chopstix, Tottenham Court Road, Central LondonResponsible for the day-to-day management of the restaurant, including:- Staff supervision and team management- Overseeing food preparation and service operations- Inventory management, including ordering, stock reconciliation, and investigation- Managing invoices and payments- Forecasting and planning- Coordinating with maintenance team to resolve technical issues- Managing online reviews, aiming to increase customer satisfaction by +10%- Participating in meetings with other managers to discuss strategies and objectives
- SearcysReceptionistHOSPITALITYAugust 2023 - November 2024 (1 year and 3 months)London, United KingdomReceptionist - Searcys St Pancras Champagne Bar & Brasserie, King's Cross St PancrasResponsible for providing exceptional customer service and hospitality in a high-end champagne bar and brasserie setting. Key responsibilities included:- Welcoming and greeting guests, managing reservations and table bookings- Operating the front desk, answering phone calls, and responding to enquiries- Coordinating with waiting staff and kitchen teams to ensure seamless service- Handling payments, processing transactions, and managing cash handling procedures- Maintaining a high level of customer satisfaction, responding to feedback and resolving issues promptly- Supporting events and functions, ensuring smooth execution and attention to detail- Collaborating with colleagues to maintain a positive and efficient working environment
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