Suliat Ogunlende

Senior leadership role responsible for creating the vision, direction, and guidance to build and operate an excellent client experience whilst supporting the company's internal delivery operations teams Member of the global delivery leadership team contributing to delivery operations strategy, overseeing client delivery, delivery efficiency and scale, and cross- functional collaboration Responsible for people, processes, and technology that help the delivery engine become efficient and scalable by establishing strategic plans and maintaining strong cross-functional relationships within CloudFactory Leading and enabling the success of the delivery operations teams by ensuring that all Key Performance Indicators ( KPI) and client Service Level Agreement ( SLA) are met Responsible for all delivery inputs in every strategic discussion such as product offerings, technology roadmap, people hiring and growth, direction and culture for the team, business expansion Overseeing and executing process improvements and the development of policies, procedures, methods, and tools in support of delivery Management of business risk related to delivery operations, awareness of market trends, competitive landscape, and new technology trends with a goal of ensuring growth in revenue, market share, and people development Cultivate a growth environment that invests in people, allowing them to develop through stretch goals, frequent feedback, and effective coaching

Directed business development for market expansion and key account growth. Enhanced brand through creation of marketing proposals and product models. Managed budgets of ~ $70K- 275K, securing funding and compliance certifications. Supervised 8 direct reports and coordinated with an external accounting firm. Secured board approval for new initiatives through global industry analysis and white papers. Recruited and developed a remote team, instituting IT policies and training. Streamlined client onboarding by enhancing IT documentation and processing. Promoted D&I in recruitment, onboarding, and training processes.

Arca Payments

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• 01/2018 - 08/2020 Lagos, Nigeria Grew annual revenue from $0 to $3M in 15 months by standardizing operations and securing licenses Increased business valuation by 300% through multiple funding rounds Expanded team from 12 to 54, overseeing marketing, project management, and support functions Enhanced budget from $350K to $2M with financial reviews and departmental budgeting Drove new product line development to address customer pain points

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• Revamped hiring model, reducing employee churn by 3x