Alexander Blake

I work with a team of Adobe Campaign specialists, building/developing workflows and HTML emails on their Qatar Airlines account. My main responsibilities are to:

- Update and optimise current HTML templates to best practice standards

- Quality Assure, bug fix and render check email templates with Email on Acid

- Develop and optimize and configure content blocks and fragments for seamless use across the brand templates

- Content and asset management using Adobe Experience Cloud

I was the main contact for CRM and Salesforce Marketing Cloud. My main account was Abbott PaediaSure. My main responsibilities included:

- Supporting staff on CRM and Salesforce issues and queries

- Managing and maintaining several customer journeys

- Maintenaning and supporting cloud pages and landing pages

- Developing and testing email templates

- Email testing and quality assurance

I worked on the CRM Management support team, building and updating HTML. We used Responsys to deploy dynamic emails, many of which were multilingual. Reporting was also one of my responsibilities. I would pull results for programs and campaigns and provide stats on request. I supported CRM Executives on a daily with HTML code and Responsys system issues. I troubleshot code and would QA programs, campaigns and HTML code. It was my responsibility to make sure their needs are met so that can fulfil their campaigns accurately and on time.