Natalie Datson

• • Currently supporting Tag Worldwide with the implementation of a workfow driving localisation at scale and speed for a leading international bank.

• • Leading the coordination of MTPE workfows, consisting of approximately 800,000 words of website copy per language across a team of linguists across several markets to tight turnarounds.

• • Mitigating risk through clear expectation setting and collaborative communication.

• • Independently learned how to use all company systems and platforms.

• • Implemented a machine-led effciency that reduced QA time by 75%.

• • Coached and mentored an existing Tag Project Manager to be able to support on this new workfow.

• • Reported on risks and project development to assist the Globalisation Operations Director with future process improvement.

• • As a Senior Manager within the Operations department, I led a highly motivated and dedicated team of Production Managers (people managers), Lead Project Managers, Project Managers, and Project Coordinators, comprising a reporting line of 9 staff members across remote, hybrid, and on-site functions.

• • Set ambitious SMART KPIs in line with company strategy, and drove a high-performance culture through recognising and nurturing individual talents and interests.

• • Provided tailored localisation services to a multi-million pound portfolio of high-profle organisations in the market research, e-learning and enterprise verticals.

• • Owned pre-production risk assessment and SWOT analyses of strategic, high-value, and complex projects.

• • Acted as a senior escalation point, responsible for supervision of root cause analyses and implementation of CAPA processes to drive continuous improvement.

• • Cross-collaborated regularly with localisation engineering, account management, quality management, productivity management, and operational excellence teams to ensure seamless operations and continuous optimisation of workfows.

• • Recently nominated for business-wide core value awards in leadership and collaboration, citing my "instinctive ability to foster cooperation and work towards mutual success," and a "kind and cheerful attitude."

• • Leadership of a project management team providing multi-language localisation and data analysis services for leading global insights organisations, including translation, transcreation, post-editing, proofreading, and localisation of survey content, overlays, link checking, verbatim coding, interview transcription and content analysis.

• • Developed and implemented localisation strategies aligned with company objectives, including testing and rolling out AI-assisted workfows to improve quality and effciency.

• • Recruited, on-boarded, and managed performance of project management staff.

• • Conducted internal project quality audits with an impeccable eye for detail in compliance with ISO 9001 and ISO 17100 certifcations.

• • In a 360 degree assessment, my colleagues across the business scored me as "excellent" in all criteria including technical knowledge, ability to work as part of a team, ability to make informed decisions, and trustworthiness and honesty.