As a Freelance Medical Content Specialist at Pfizer, I was responsible for proofreading and verifying content for medical congresses, ensuring all references were accurate and sourced from reliable, high-quality medical literature. I collaborated with cross-functional teams to develop scientifically sound, high-quality materials that effectively conveyed complex medical information to diverse audiences.

Developed content for a gamified educational app focused on financial services, aimed at educating younger generations on financial products and guiding adults in making informed financial decisions for investing in Europe, in line with EU banking legislation. Responsibilities included crafting engaging copy for gamified questions and lessons, proofreading, and translating content across English, French, Spanish, and German.

Supporting Mission Train, an 18-month initiative, I was instrumental in establishing a turnkey solution by creating a comprehensive blueprint and implementing a robust process. I developed high-quality, multichannel training materials designed to educate and engage global teams and country affiliates. Utilising authoring tools such as Articulate Rise and Genial.ly, alongside AI tools like Synthesia and Veed.io, I delivered in-person workshops, interviewed SMEs, created storyboards, and crafted compelling copy. These materials catered to both customer-facing and internal training needs, encompassing website and e-learning platforms on LMS (Cornerstone).

A formal process was instituted for updating product training deliverables, with a dedicated Gsite housing the training catalogue. This catalogue included modules on Demand Management, Customer Success, Market Access, Reporting, Onboarding, Release Notes (3 different release versions), Consolidated Training, and Medical. The training's impact was measured through high engagement, completion, and satisfaction rates. In English and Spanish.